Terms & Conditions

terms and conditions

Luxair Cooker Hoods Limited Terms & Conditions

Luxair cooker hoods Limited operate a policy of continuous improvement and reserves the right to adjust and modify its products and prices without prior notification. All the Operational Extra Kits can be purchased if required.

All Luxair kitchen extractors must be installed by a qualified electrician, under no circumstances do we recommended that these appliances be installed by you personally unless qualified to do so. All hoods must be installed in conjunction with the installation manual.

Service Call Check list

  • Service call check list before calling our service departments please ensure that the following checks have been done.
  • All electrical connections have been installed by a qualified electrician and that a fused spur of 3 amp has been installed for safety.
  • Please note if the appliance is found to be a faulty or inadequate installation you will be charged for the call out and parts needed to rectify the problem. Please also make sure your cooker hood is free from obstruction, this includes cookers hoods that may be tiled in and have a fly over shelf, in order for our engineers to have easy and unrestricted access. Any cooker hood that are obstructed will need to be removed prior to our engineer’s arrival at your own cost. Your statutory rights are not affected.
  • Goods that have been installed and found to be faulty must be treated as a service call and it is up to you the purchaser to instigate the service call. Goods damaged by incorrect installation procedures or by an unqualified electrician will not be exchanged or replaced however spares can be purchased at an additional cost to you to help rectify the situation.
  • All parts purchased for hoods not in warranty will receive a 12 month manufacturer’s warranty as standard.
  • All models must be installed on minimum 125mm ducting. Failure to do so will result in your warranty being invalid and any service call will be chargeable as well as parts used to rectify the fault.
  • Your model number and serial number must be supplied when making a service claim before any engineer can be organised to attend your hood.
  • * Service calls are normally dealt with within 48 hours, subject to terms and conditions and customer availability. However where an engineer is unavailable, or the area is out of normal service reach, a turn-around of 14 days is quoted. This also applies to out-of-stock parts.

Information Supplied

  • You should ensure that any information supplied by you is correct before proceeding to payment. Luxair Cooker Hoods Limited does not accept responsibility or offer refunds if you provide incorrect information. We will not be held responsible for any errors made by you entering incorrect information.
  • The information is available on the Website are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, including but not limited to implied warranties of fitness for purpose, merchantability and accuracy.
  • Nothing contained in the Website is intended to constitute legal advice of any sort, and the basis on which you acquire or make use of any information or document is that the information or technical advice is suitable for use by you in conjunction with proper advice as to its application and adaptation for your particular requirements. We will not have any liability to you at all if you use any information or advice without obtaining appropriate legal advice nor will we have any responsibility at all for any alterations made to the appliance after you have received it.
  • The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
  • The information within this website and any downloaded media from this website is provided subject to the condition that it shall not, by way of trade or otherwise, be lent, re-sold, hired out or otherwise circulated without the publisher's prior consent in any form of than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser.
  • Images used on Luxair’s Website may differ from the actual product, this will only include images of the switch/control panels that have been modified and improved during production of goods. All images displayed give a true representation of goods.
  • The information is provided on the understanding that the website is not engaged in rendering legal advice. Furthermore no liability can be accepted for loss or expense as a result of using this website. By using the Website you agree that in no circumstance shall The Company be liable for any indirect, incidental, special or consequential damages, including, but not limited to, loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the Website, under any law or on any basis whatsoever whether contractual or otherwise.

Manufacturer’s Warranty - IMPORTANT: All models MUST be installed on minimum 125mm round ducting (150mmx70mm rectangular equivalent) Failure to do so will result in your warranty being void and any service call will be chargeable as well as parts, if your hood is being used in recirculation mode, Charcoal filters MUST be used and repalced every 2-3 Months in order to maintain the function of the motor. Using the hood without filters in recirculation mode will Void your warranty.

  • 2,5+7 Years parts and labour warranty must be registered within 31 days of installation to be eligible for the free extended warranty. If not registered in this period then a 12 month standard manufacturer’s warranty applies without any product registration. Proof of purchase may be required in the event of a claim. Once your product is registered you will receive confirmation via email or letter for you to keep as proof of registration. If you do not receive confirmation within 14 days of registering please advise Luxair immediately. It is advised if registering via post to send recorded delivery in the event that we do not have your registration on record in which proof of postage will be accepted. If sent via standard delivery Luxair cannot be held responsible for any warranties lost in transit, it is your responsibility to ensure your warranty form has been registered or alternatively register online.
  • The extended warranty does not apply to cosmetic damage caused after installation or after 14 days of delivery of the item, please see exchange or refund of damaged goods section. Luxair do not cover third party repairs on Cosmtic damage and costs to do so will not be reimbursed.
  • Luxair Cooker Hoods Ltd must be notified immediately of any fault found with the appliance prior to or after installtion, any repair done on the appliance prior to luxairs notifcation will not be covered under warranty.
  • We reserve the right to repair or replace a faulty appliance, where a hood is replaced we do not cover the cost of reinstallation of the new appliance.
  • All models must be installed on minimum 125mm ducting. Failure to do so will result in your warranty being invalid and any service call will be chargeable as well as parts used to rectify the fault.
  • Any goods purchased as end of line stock or ex display models will receive a standard 12 month manufacturer’s warranty and do not qualify for the extended warranty. Please note any display models that are pre 2008 will receive a 0 warranty due to parts being obsolete.
  • Please Note that Consumables such as light fittings/bulbs, remotes and filters are not covered under warranty, and glass products such as splashbacks carry zero warranty due to Luxair being unable to clarify how the product has been installed after breakage has occured. If a splashback or consumarble has arrived damaged please see the exchage of goods section.
  • Any items bought second hand or in online auction sites such as Ebay will recieve 0 warranty due to previous installation information being unobtainable.
  • Hoods used for commercial perposes do not qualify for the extended warranty and will receive a 12 month standard manufacturer's warranty from the date of installation. Commercial use includes the following : Pubs (including any on-site accommodation),Offices,Industrial Units,Working farms (including on-site/adjacent residences),Bed & Breakfast Locations,Rented Properties,Hotels,Restaurants,Nurseries,Schools,Nursing homes
  • Hoods that have been modifed with new parts that are not luxair's are not eligable for the extended warranty, all parts inside the appliance must be a luxair make to qualify for the full 12 month standard and extended warranty.
  • Hoods that have been installed in a new build property will receive a 1 year parts and labour warranty from the date the buyer moves in and not the full 7 year warranty.
  • All claims must be reported within the warranty period to qualify for the repair of the appliance, any claims made after the expiry date of your warranty will be chargeable even if the fault occured within the warranty period.
  • Full 7 year warranty only applies to UK Mainland and Ireland, items installed elsewhere in Europe will receive a parts only warranty and labour will not be covered.
  • Third party repairs are not covered under warranty unless pre authorised by Luxair.
  • Items installed or sold outside of Europe are covered for 0 wartranty and are done so at your own risk as our products are not certified outside of the EU.
  • Please note that faults caused by Force Majeure will not be covered under the extended warranty, and the repair will be chargeble to rectify any fault falling under this act.
  • 7 Year parts and Labour warranty only applies to certain hoods Manufactured as of November 2012 onwards. Hoods manufactured before this time would have a 5 year extended warranty if the product was registered at the time of installtion.


  • All products are subject to availability and may be changed at any time.
  • If your order cannot be fulfilled you will be offered an alternative or given a full refund.
  • If an order is received for a discontinued product we will automatically provide you with the up-to-date equivalent, providing it is available and the same price as the discontinued model. If this is not the case we will contact you.
  • Luxair Cooker Hoods Ltd will not be held liable for any cost incurred due to delay in production/delivery of goods. All goods are manufactured in Italy and delivery dates cannot be guaranteed as there may be unexpected delays in the production, however we aim to keep stock of items to keep disruption to a minimum.


  • Upon delivery a signature will be required.
  • Delivery dates are estimated at all times and may be delayed without prior notice (e.g. due to sudden stock shortages, manufacturing delays, or delivery vehicle breakdowns), which is why we strongly advise all customers not to book fitters until they have received the relevant goods, as no claims will be accepted. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods.
  • The day before delivery we endeavour to advise all customers of an estimated AM/PM timeslot.
  • You will be notified of your delivery timeslot by telephone between 9am and 5pm the day before delivery providing you have given us sufficient contact details.
  • You cannot choose your own delivery timeslot as these are allocated by our automated route planning system. Once issued your timeslot cannot be changed, therefore someone must be present at the delivery address and able to accept the goods upon arrival of our delivery vehicle.
  • Once a delivery date has been agreed with yourself you must be in to accept delivery or advise Luxair of an alternative delivery address 24 hours prior agreed delivery date. Any redelivery of goods will be subject to an additional delivery charge and will delivered at the next available date.
  • Next day deliveries are available upon request and any additional delivery charges will need to be paid prior to Luxair arranging this service. Please contact Luxair for prices to your area.

Exchange or Refund of Damaged Goods

  • Luxair Cooker Hoods Ltd will exchange any goods found to be damaged on delivery, you must inspect the goods at point of delivery and inform Luxair within 48 hours of any damages, any damages reported after this time will not be exchanged. We will require photographic evidence of any damages incurred to your goods.
  • Please check the goods and inspect them before you sign and install them. Goods that have been received as damaged and proceeded to be installed will not be exchanged or refunded as these have been accepted as seen.
  • If an item is to be returned than this must be retured at your own cost unless an agreed collection has been confirmed with Luxair. For damaged hoods reported within 48 hours all return costs will be refunded after inspection has been completed by our warehouse.
  • If on inspection the item is found to have been damaged through installation or mishandling of the product then this will not be refunded and will be returned to you.
  • Luxair Cooker Hoods Ltd are not responsible for cost of fitting/refitting items that are found to be faulty and have been fitted prior to testing the appliance. All electrical items must be tested before proceeding to be fitted incase a faulty item has been received. once installation has taken place then this must me treat as a service call and no refund / exchange will be offered.
  • If after inspection the item has signs of installtion and/or has been modified whilst in your possession the item will not be refunded / exchanged.
  • Goods that have been installed and found to be faulty must be treated as a service call and it is up to you the purchaser to instigate the service call. Goods damaged by incorrect installation procedures or by an unqualified electrician will not be exchanged or replaced however spares can be purchased at an additional cost to you to help rectify the situation.

Return of Unwanted Goods

  • Luxair must be notified within 14 days of receipt if goods are no longer required or have been purchased in error. We will refund the product in full only if installation has not taken place and has not become damaged whilst in your posession. You will then have a further 14 days to return the unwanted items in order to receive a full refund.
  • Special order/personalised and custom-made items that have been made specifically for your requirements that are not advertised as standard on our website, will not be eligable for return once the item has been delivered to you unless the item is Faulty.
  • Unwanted goods must be returned at your own cost, and original delivery will not be refunded if items have been ordered in error. Orders will not be refunded if the item has become damaged in transit, a claim will need to be made through your transport company. We recommend if the item is large or of high value to use a pallet company and NOT courier to limit the chance of courier damage.
  • Luxair are not responsible for items that have gone missing once returned by you, we advise that all returns are tracked as any missing items will not be refunded and is your responsibility to ensure these goods return to Luxair.
  • All goods must be returned in perfect resalable condition and unused and have not been subject to installation. If installation has taken place the return will be rejected and are non-refundable.
  • You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
  • Items that were bought as a graded stock item can not be returned as they are bought as described.
  • items that have been modified such as chimney sections/sub frames whilst in your possesion will not be eligable for return of refund as these items are not re sellable, this also includes items that have been made to special order ie items that that you have requested to be changed in size or include special features such as LED lights/ colour etc that are not included on the standard models.
  • If you have not notifyed Luxair that you would like to return an unwanted item with 14 days of receipt then the return will be subject to a 25% restocking fee. All items must be returned within 28 days of delivery, after this time returns will be rejected.
  • All items must be in re-saleable conditon, this includes packaging. If the item that has been returned requires repackaging in order to be re-sold there will be a charge incurred for this, and can be a maximum of £60 depending on the packaging required, re-packaging will be required if there is any damage to the box, this also includes any writing on the outer packaging. please ensure the packaging is returned in the same condition you received it. This will be deducted from for final refund.

Changes to Terms and Conditions

  • Luxair may at any time revise these terms and conditions and any revision will accordingly supercede these terms and conditions. Users will therefore be bound by such revised terms and conditions and are advised to regularly review this page.

Entire Agreement:
This Agreement constitutes the entire agreement between us concerning its subject matter.
Your statutory rights are not affected.
These terms and conditions have been updated in accordance with the Consumer Contracts Regulations June 2018