Yes. We are following the advice of the public health authorities and are still making deliveries for online orders. Order before 4pm for next day delivery. Please note, we have changed from the usual 8pm cut off time due to high customer demand.

We are experiancing next day deliveries to take at least 3 days due to very high demand for this service.

There are currently restricted services to the Isles of Scilly. It is still possible to order small items for delivery to this area but there may be a short delay until they arrive.

Yes. The public health authorities have advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

If you have received an order and home delivery confirmation, you will receive a pre-delivery call, where you'll be asked the following:

Are you, or anybody living at this address currently self isolating as a result of displaying coronavirus (COVID-19) symptoms?

If yes - We will cancel the delivery and reschedule it for at least 14 days later

If no - Please read the following statement:

On arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time.

The public health authorities have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

For smaller items, carriers are:

• encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
• not handing over our hand-held devices to customers to capture electronic signatures
• asking drivers to log the name of the person accepting the item
• posting a customer contact card to advise of other ways to arrange receiving delivery
   

For larger items,

please let us know in the comments box at checkout that you’re self-isolating or do not want to come into contact with a delivery driver and we will rebook delivery for at least 14 days later.

Deliveries are currently on time but this may change. Our carriers will contact you if your order is going to be delayed.

International deliveries
There are countries we deliver to where non-essential shops and businesses are closed. There may be delays of up to 96 hours for some of our international parcels. We are not currently taking any orders for South Africa, Canada, Malaysia, Cyprus or Italy.

At present international parcel operations are largely continuing as normal, however we are seeing delays of 24-72 hours to countries that have special measures or restrictions in place. In some cases delays may be up to 96 hours (Australia and Qatar).

We are not currently taking orders for delivery to, South Africa, Canada, Malaysia or Cyprus. We will revert to normal operations as soon as we can.